CISCO L3 Engineer Job at Tata Consultancy Service Limited, Bethpage, NY

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  • Tata Consultancy Service Limited
  • Bethpage, NY

Job Description

Job Title

CISCO L3 Engineer

Min. Years of Exp

8+

Must have

Expert level knowledge on Cisco Call Center Product Architecture todesign and implement CCE Setup.

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Ingress, Egress, and VXML Gateways (CUBE)

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Unified Customer Voice Portal(CVP)

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Unified Contact Center Enterprise(UCCE)

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Virtualized Voice Browser(VVB)

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Unified Communications Manager(CUCM)

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Finesse

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Unified Intelligence Center(CUIC)

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Contact Center Enterprise

Implementation, Configuration, Administration & advance leveltrouble shooting knowledge on Cisco Unified SIP Proxy

IVR Application development and troubleshooting knowledge on CVP callstudio.

UCCE Scripting knowledge to create and troubleshoot on Call routingscript.

Performs root cause analysis to quickly recover from any voice serviceinterruption, and to prevent recurring problems.

Knowledge on Software and Patch update activity on CollaborationProduct.

Expert level knowledge on Windows OS, Linux OS, SQL Database, VMware.

Expert level Implementation and troubleshooting knowledge on CTIIntegration.

Expert Implementation and troubleshooting knowledge on CiscoExpressway.

Performing advanced troubleshooting activities encompassing systemdesign issues, upgrade plans, creation of technical product documentation andarchitecture.

Perform change management in accordance with change managementprocedures

Handling escalations & participate in routine operational meetings& Knowledge on Contracts and SLAs

Provide input for process development, process improvement andmaintaining voice deployment standards

Acting as an escalation point for 2nd level supportto help isolate and resolve voice networkissues and complex service requests Interface with OEM TAC (Cisco TAC)whenever required.

Encourage andimplement compliance to IT Service Management process and procedures as andwhenever required.

Good To Have

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